CHECK-IN / CHECK OUT – Unless specified otherwise, Check-in time is 4:00 PM and Check-Out time is 11:00 AM. We ask that you please respect the check-in check-out times as other parties, such as yourself, may be coming or going. This allows sufficient time for the maids to prepare the premises for your stay and the people arriving after you. Late check-outs may be requested at the time of check-in with your concierge. Late checkouts are not guaranteed, are subject to availability and are also subject to a $150 per hour late check-out fee after your pre-arranged check-out time.
EARLY CHECK IN & LATE CHECKOUT REQUESTS – Please submit your request for early check-ins or late-checkouts in writing. Early check-in requests will be confirmed within 48 hours of arrival. Late checkouts will be confirmed within 48 hours of departure and will be communicated through your concierge. Both the early check-in and late check-out requests are each subject to a $100 fee only if the request is successful. We regret that due to other reservations, this may not always be possible. In the event your request is unable to be fulfilled, we kindly ask that you adhere to the check-in and check-out times.
RESERVATION/BOOKINGS, DEPOSITS AND FINAL PAYMENTS – The reservation/booking deposit is 50% of total rental fee in U.S. funds at time of request for reservation. Final payment is due 45 days prior to travel date unless otherwise stated in payment terms section. All reservation requests made 45 days or less prior to travel dates require full payment of rental fee to confirm the request. A refundable security deposit of at least $500 or an amount equal to one night rental fee will be required. In addition, accidental damage rental insurance may be required by the property owner. Costa Mar Villas will notify you of exact requirements upon confirmation of rental. Reservations will automatically be cancelled if funds are not received in our office within 3 business days of your request. We reserve the right to treat any confirmed booking as cancelled if schedules are not met, but you may request an extension thereof.
RE-SCHEDULING – Reservations may be re-scheduled for up to one year from the originally scheduled arrival date. Requests for re-scheduling must be made in writing and submitted to us no later than 60 days prior to arrival. Re-scheduling is subject to availability and re-scheduling reservations are subject to a $100 re-scheduling fee. Only one (1) re-scheduling per reservation is permitted. We regret that reservations made for the following holidays cannot be re-scheduled: Christmas & New Year’s Weeks, Thanksgiving, Presidents Day, Spring Break, and Easter Weeks.
CANCELLATION AND REFUNDS – If it is necessary for you to cancel a reservation we will attempt to re-rent the property for the entire period of the original booking. If the property is fully re-rented a refund will be made, less a cancellation charge of 10% of the original reservation. Partial re-rentals or rentals obtained at a lesser rate will be refunded in the amount of the re-rental less a 10% cancellation charge. Every effort will be made to re-rent the property but in those cases where we are unable to secure another rental, we regret that no refunds can be made. All cancellations must be communicated in writing no less than 30 days prior to your arrival dates. There are NO refunds whatsoever for the following Holiday Periods – Spring Break, Thanksgiving, Christmas and New Years. Except as specifically provided herein, all of our commissions and fees, and any expenses that you or others incur in respect of the accommodations and services that we provide, are absolutely non-refundable.
ACCOMMODATIONS – In the event any property becomes unavailable due to circumstances beyond our control after a payment is received, Costa Mar Villas will have the option of moving the reservation to another property. If this property is unsatisfactory to the guest, Costa Mar Villas will refund any payments in full.
SPECIAL EVENTS – Any additional people other than those on the approved guest list constitutes a “Special Event”. All “Special Events” require specific “Additional Provisions” as an addendum to this contract. Events such as weddings, receptions, parties or gatherings with people other than the occupants of the property are some examples of Special Events and are strictly NOT allowed, unless specified otherwise within this contract under Additional Provisions. Additional charges, such as event fees, HOA fees, and damage deposits may be applicable for each and every event. Each event request will be assessed by Costa Mar Villas, on a case- by-case basis. ONLY the guests on the guest list are permitted at the property. Unauthorized events are grounds for eviction. Any rental monies paid would be completely non-refundable.
SMOKING – No smoking is allowed inside this property. Should you or one of the other guests wish to smoke, please accept the request of the owner and only do so outside the house. Additional cleaning charges will apply to guests that do not comply at the rate of $150 per hour. Some homes may also charge an additional penalty.
MAID SERVICE – This property includes Daily Maid Service, unless otherwise specified. There is NO MAID Service on Sundays or Mexico Statutory Holidays unless otherwise specified.
INCIDENTAL CHARGES – All incidental charges will be paid upon departure by Guest to Costa Mar Villas by cash or credit card. Credit Cards accepted are Visa, MasterCard, Discover and American Express. Any incidental charges paid by credit card are subject to a 3.50% – 3.7% processing fee. Incidental charges include but are not limited to private chef services, grocery charges, spa services and telephone charges that appear on Owner’s bill. All charges in pesos will be converted to two points less than current. Please note that it may take up to 60 days to receive telephone bills, and the credit card on file will be charged accordingly. Please provide a fax number if you would like a copy of the charges sent to you.
TRAVEL TIPS – Guests traveling out of the United States, Canada, and other countries are responsible for obtaining proper documents for traveling in Mexico or to the country in which you are traveling. (Check with your airline/transportation provider for required documents). It is always good to know something about the laws of the country in which you are traveling. Please be advised, the laws and procedures in other countries may be different than you are accustomed to.
NATURAL DISASTERS – In the event of a Natural Disaster (ie. Hurricane, Earthquake, Tidal Wave, or other Act of God) in the Los Cabos area which makes travel impossible or impractical within the Los Cabos region and Costa Mar Villas is unable to fulfill it’s obligation to the renter because the property is damaged or destroyed, or if it is similarly impractical for the renter to make it to the property due to the San Jose del Cabo Airport (SJD) being closed, local roads washed out or no electricity; Costa Mar Villas agrees to reschedule the dates at no additional charge (subject to the same rate season). Natural disasters in any other area, other than Los Cabos Mexico, do not qualify for re-scheduling at no charge under this Natural Disaster clause. Unfortunately, we regret that no refunds can be made due to hurricanes, earthquakes, or other natural disasters. Hurricane season starts May 1 and runs through October 31. Costa Mar Villas strongly recommends that all travelers purchase travel insurance to protect their vacation investment.
TRANSPORTATION – Unless otherwise specified under Additional Provisions, transportation is not included with our quoted prices. All guests are responsible for their own transportation to and from their destination, as well as to and from the property to the airport. For your convenience, transportation can be arranged through our concierge.
DISABLED ACCESSIBILITY – Facilities in Mexico for disabled persons are very limited in most instances, although most of the newer hotels have provided for this. Please contact your agent for more specific information.
CONDITIONS IN MEXICO – All guests acknowledge that services, accommodations, water, food, activities, transportation tours, services, roads, traffic laws, building standards, insurance practices, and medical care may or may not be of the same standards that they are accustomed to in the United States or Canada. Guests may encounter risks which may or may not include unfenced pools and decks, sheer drop-offs at some of the rental property accommodations, slippery stairs or floors, faulty electrical, gas and plumbing systems, dangerous driving conditions, poorly maintained equipment vehicles, and dangerous stairs or pathways. All guests agree that they voluntarily participate in any and all activities, risks, and use of the accommodations, and hereby assume all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property.
RESPONSIBILITY – Neither we, our shareholders, directors, officers, employees, agents, and contractors, or any of them nor the property owner shall be held responsible for any injury, loss, illness or damage to any person or property in respect of any rental property accommodation or services provided by us or the property owner. In addition to the other limitations set out in this Agreement, in no event shall we be liable to any person for any indirect, consequential, special, incidental or contingent damages of any nature whatsoever, including but not limited to loss of revenue or profit, or loss of use of either, or costs of capital. Without limiting the generality of the foregoing, if, despite the limitations contained in this Agreement, for any reason we become liable to any person in respect of any accommodations and services provided by us or the property owner, our total liability shall be limited to the amounts paid to us for such accommodations and services. The rights, if any, of any person seeking recourse against the property owner or us in respect of any rental property accommodation or services provided by us or the property owner shall be governed by the laws of Mexico and determined exclusively by the courts of Mexico having proper jurisdiction. Costa Mar Villas and the property owners shall under no circumstance be responsible for any disturbance or inconvenience to guests occupying its rental properties for the actions of its neighbors or the surrounding area. All information provided by Costa Mar Villas, while believed to be true and reliable, is not guaranteed. Changes in inventory, items and decor may occur from time to time and such changes will not void or alter the terms of this Agreement
CONDITION OF PROPERTY – The renter and the guests, by taking possession of the property accommodation, agree to the adequacy and sufficiency of such accommodation for the purposes of their rental accommodation pursuant to the terms of this Agreement. In addition and without limiting the generality of the foregoing, all jacuzzi’s, hot tubs and pools associated with a property provided by us or the property owner are provided in “as is” condition and, while we will attempt to ensure that such amenities are properly functioning during your stay, no refund or any other consideration will be granted in respect of any deficiencies or malfunctions of such amenities. Costa Mar Villas is not responsible for, nor has control of any surrounding construction or building projects that may be in process during your visit and guest holds no claim to Costa Mar Villas for any such unexpected projects.
CONCIERGE SERVICES – Costa Mar Villas offers concierge services to our clients and will request one contact per group to communicate with for all service planning. This may consist of transportation services, meal services, personal shopping, adventure/excursion planning and reservations, restaurant recommendations and reservations, equipment rentals, boat rentals, fishing charters, photography services, etc. All services must be reserved a minimum of one week prior to guest arrival to be guaranteed. Guaranteed reservations, if canceled, may be non-refundable. If you choose to work with us for services, it is mandatory that all activities be planned through our concierge team for efficiency, damage control and price guarantee. Any services booked directly by client with an outside service provider that is not managed by the Costa Mar Villas concierge team is not guaranteed and becomes the full responsibility of the client. Any damages caused by outside service providers, not contracted by Costa Mar Villas, will be the sole financial responsibility of the client.
RESTRICTIONS – The maximum number of guests contracted to stay at the property is 15. If more people arrive than 15, they may be denied occupancy or a minimum extra person charge of US $175 per person, per night may apply. The names and ages of all guests permitted to stay at the property must be provided on the attached form. Renters occupying the property will be responsible for any damages caused by themselves or their guests, to the property, or its contents during their stay. Costs for damage, will be limited to repairs or replacement value of items(s) damaged. Pets allowed, No Pets will be allowed in the rental property without written permission prior to arrival. The renter and all occupants agree that the property shall only be used exclusively for residential vacation purposes, and no retail or other commercial use of the property shall be permitted. Unlawful activities, boisterous or rowdy behavior will not be tolerated; unacceptable behavior may result in eviction from the property without reimbursement of the rental fee.